30-Day Return Period: You may return items purchased through dushibida.com within 30 days of the delivery date for a refund or store credit. All returns must be approved before you send them back to us.
Condition of Returns: To be eligible for a return, your item must be in the same condition as when you received it. It must be unused and in its original packaging (including any gifts).
Return Shipping Costs: Please note that while we are happy to offer a refund or exchange for store credit, we do not cover the cost of return shipping. You are responsible for return shipping costs and for providing a tracking number as proof of return.
Refunds: After a successful return, a refund will be processed to your original payment method. Refunds are calculated based on the promotional discount applied to the order. Your refund may take 2-7 business days to appear on your account.
Exchanges: We offer store credit if you wish to exchange an item. After a successful return, you will receive a personalized code. All exchanges are final.
Gift Exchanges: Gifts are non-refundable and can only be exchanged for store credit. Gift cards are non-refundable and cannot be canceled.
Promotion Terms:
Bundles:
Promotional Sets (e.g., Buy 2, Get 1 Free):
Mystery Products and Free Gifts: Mystery products and free gifts are non-refundable.
Start a Return:
If you are eligible and would like to start a return or exchange, please contact us at support@dushibida.com with the following information, and we will assist you with the necessary steps.
